Exchanges & Returns Policy

LOOKING TO EXCHANGE OR RETURN?

We’ll help you get started! Just have your order number and shipping zip code in hand. You’ll find your order number in your Rule Of Threads Order Confirmation email or Packing Slip. Got it? Dope! Then let's get started!

 

 

Something didn't work out? No problem! We offer FREE Exchanges and Returns for all eligible items on U.S Orders. We have zero restocking or hidden fees!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return/exchange. You also have an additional 30 days to ship us your return/exchange.



To be eligible for a return:

1. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

2. You’ll need the receipt or proof of purchase.


To start an exchange or return, please go to our Returns Portal here.

If your return is approved, you’ll receive a pre-paid USPS shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.



Sales / Exceptions / Non-Returnable Items

Certain types of items cannot be returned like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

We cannot accept returns on products designated as "Final Sale/On Sale/Sale" or gift cards. FINAL SALE items are final and are designated with a red tag on each product.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

 

Please email us with any questions you might have - we are here to help!

 Contact@RuleOfThreads.com