ORDERING & SHIPPING

Where Can I Find More Info On Your Shipping Policy?

Check out our Shipping Policy Here.

How Do I Track My Order?

See our Route Protection & Order Tracking section below.

How Do I Change Or Cancel My Order?

You can change or cancel your order as long as the product has not been shipped. If the order has been shipped, you will have to request a return or exchange via our returns portal.

What Is Priority Dispatch At checkout?

Priority Dispatch is an optional fee at checkout that prioritizes your order to be processed and shipped within 1 business day before others who do not select this option. Priority Dispatch also includes USPS 1-3 day Priority Shipping. Priority Dispatch is not Express/Overnight shipping, however we do have Express Shipping available at checkout as an option.

Why do we have Priority Dispatch? We get tons of orders everyday and this allows us to get your threads out to you quicker if you're in a rush!

What Do I Do If I Was Sent The Wrong Items?

If you were sent the wrong items, please begin a free exchange/return via our Returns Portal Here

Do You Ship Internationally?

Unfortunately not at the moment but we're working on it! We currently only sell to the United States marketplace.

How Quick Does It Take For My Order To Ship?

We get a sh*t ton of orders daily, so we try to get your orders out within 1-3 business days. We also offer Priority Dispatch at checkout to prioritize getting your order out first within 1 day. See the Priority Dispatch tab above for additional info.

Where Is My Apparel Shipping From?

All apparel is shipped from our HQ located in Montclair, New Jersey.

ROUTE PROTECTION & ORDER TRACKING

What Is Route?

Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route Protect can be added during checkout.

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here

Purchased Route Protect and looking to file a shipping issue online? File here

Do I Need Route Protection To Place An Order?

You do not need to purchase Route Protection at checkout to place an order, however it is highly recommended. By purchasing Route Protection for a few cents, your order is completely covered in the event of a lost, stolen, or damage package.

If you do not purchase Route Protection at checkout, Rule Of Threads in not responsible for any lost, stolen, or damaged packages.

Where Is My Order?

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

How Does Route work?

If your Route protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.  

Need to file a claim? File here

How Does Route Process Refunds or Reorders?

Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.

When Should I File A Claim?

Marked As Delivered (Stolen)

  • Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered
  • Please note, orders over $100 USD will require a police report to be filed by the customer before any resolution can occur

Stuck In Transit (Lost)

  • For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date
  • For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date

Damaged

  • Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.

All of Route’s policies are listed here

What if My Order Never Arrives or is Stolen?

Route Protect definitely helps cover these instances! To protect your order against loss or theft, add Route Protect at checkout.

If your order has not arrived, please file a claim with Route here. 

What If My Order Arrives Damaged?

Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout.

If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.

You can file a claim with Route here.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at Help@RuleOfThreads.com and we will be happy to work with you to remedy the situation.

How Do I File a Claim for my Lost, Damaged, or Stolen Order?

If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.

You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

Haven’t downloaded the app yet?  Download here

I Didn't Purchase Route Protection But My Order Was Lost- What Can I Do?

While we can't help sending you a replacement order, we highly recommend contacting USPS and filing a lost, stolen, or damage claim so you can get a refund from them.

EXCHANGES & RETURNS

Where Can I Find More Info On Your Exchange & Return Policy?

How Do I Make An Exchange/Return?

Please access our Returns Portal Here

Are Exchanges And Returns Free?

Yes! Exchanges and returns are completely free with no hidden fees.

What Is The Difference Between Instant Exchange And Exchange

Instant Exchange allows us to ship your exchanged items out before we receive it back. When you select Instant Exchange during the returns process, we capture your credit card by charging $1 and put a hold on the total cost of the new exchanged product you are receiving. You have 14 days to have your exchanged items marked in transit by USPS before your card is charged the full amount of the product. When we receive your original items back and processed, you will be refunded the $1 and the hold on funds will be released.

A regular Exchange is an option where you can send us back your exchanged items, and after we recieve & process the exchange, your new items are sent back.

I Selected Store Credit When Processing My Return. How Will I Receive It?

When you select store credit when processing your return, you will receive a unique code to your email to use on any future orders. You will receive your store credit code as soon as we process your return!

How Long Does A Refund Take To Get Processed?

We typically can process returns within 24 hours of receiving your order back. Refunds will be sent to your original payment method and can take 3-7 business days for the transaction to post on your statement.

SALES & DISCOUNT CODES

I Left A Product Review, How Will I Receive My Discount Code?

Your coupon will be sent to your email after you complete your review! In some instances, discount codes may get delayed to your inbox depending on your email server, but we recommend checking your Spam/Junk Folder too. If you haven't received your discount code for leaving a review after 48 hours please email us at Help@RuleOfThreads.com so we can help you out.

How Often Can I Receive A Discount Code For Leaving A Review?

You can receive one discount code for leaving a review every 90 days. Any additional reviews within the 90 day window are greatly appreciated, but you will not receive an additional discount code.

Whats The Difference Between Items On Sale And A Site-Wide Sale

Items that are on Sale are designated with a red tag on the product. All items on Sale are final and cannot be returned or refunded. Items go on sale by offering heavy discounts so we can clear inventory space to prepare for our next year's collection and new styles.

A site-wide sale is a sale that applies to all products with the exception of Sale items. Items bought during a site-wide sale are eligible for returns and refunds and are applied automatically during the checkout process.

Can Discount Codes Be Stacked/Combined?

Only one discount code can be used at a time during the checkout process.

Can I Use A Discount Code On Items On Sale Or During A Site-Wide Sale?

Discount codes cannot be used on Sale items or during a site-wide sale. This is because all items on sale or a site-wide sale are already offered a higher discount than discount codes.

PRODUCT CARE

How Do I Find Product Sizing Information?

On any product page, select the "Not sure about the size?" button above the "Add To Cart" button to take your fit quiz, or select the Sizing Chart tab below the "Add To Cart" button to see exact product dimensions.

What's The Best Way To Care For My Apparel?

The best way to care for your shirt is to wash it cold and hang dry in order to minimize any possible shrinkage. Alternatively, you can also tumble dry in the dryer with low or no heat.

MY ACCOUNT

Do I Need To Create An Account To Make A Purchase Or Can I Checkout As A Guest?

You can totally checkout as a guest when making a purchase, but we definitely recommend setting up an account (click create account at checkout) to save your shipping information, handle returns easier, view past/recent orders, and make future purchases easier!

MARKETING, PRESS, & INFLUENCERS

I'm From Media/Press. What's The Best Way To Get Into Contact With Someone From The R.O.T Team?

Please shoot us us an email at Contact@RuleOfThreads.com with the subject line: Media/Press Inquiry

Do You Have An Influencer/Ambassador Program?

We do! Interested in working with the R.O.T's Team? Dope! Shoot us an email at Contact@RuleOfThreads.com with the subject line: Influencer Opportunity

STILL HAVE ANY QUESTIONS?

Email Us: Support@RuleOfThreads.com