If talking to a real-life human is more your thing, you can reach our Customer Support Team via below.
ORDERING & SHIPPING
How Do I Track My Order?
You will receive email updates after your order is confirmed with tracking information and updates. If you signed up for our SMS alerts, you may also receive additional updates via text.
How Do I Change Or Cancel My Order?
You can change or cancel your order as long as the product has not been shipped. If the order has been shipped, you will have to request a return or exchange via our returns portal.
What Do I Do If I Was Sent The Wrong Items?
If you were sent the wrong items, please begin a free exchange/return via our Returns Portal Here
Do You Ship Internationally?
Unfortunately not at the moment but we're working on it! We currently only sell to the United States marketplace.
How Quick Does It Take For My Order To Ship?
We get a ton of orders daily, so we try to get your orders out within 24-48 hours.
Where Is My Apparel Shipping From?
All apparel is shipped from our HQ located in Saddle Brook, New Jersey.
EXCHANGES & RETURNS
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Where Can I Find More Info On Your Exchange & Return Policy?
Check out our Exchange & Return Policy Here.
Are Exchanges And Returns Free?
We offer FREE shipping for exchanges for all eligible items on U.S Orders. We also have zero additional fees for any exchanged items.
If you opt for Store Credit during your exchange or return, you will receive an additional $5 in store credit and no restock fees.
We offer FREE shipping for returns for all eligible items on U.S Orders.
We have a 10% restock fee based on the value of your returned items deducted from your refund amount. (EX: Returning a a $30 order will amount to a $3 deduction to your return)
Restock fee does not apply to damaged/defected products that are sent to you.
What Is The Difference Between Instant Exchange And Exchange
Instant Exchange allows us to ship your exchanged items out before we receive it back. When you select Instant Exchange during the returns process, we capture your credit card by charging $1 and put a hold on the total cost of the new exchanged product you are receiving. You have 14 days to have your exchanged items marked in transit by USPS before your card is charged the full amount of the product. When we receive your original items back and processed, you will be refunded the $1 and the hold on funds will be released.
A regular Exchange is an option where you can send us back your exchanged items, and after we recieve & process the exchange, your new items are sent back.
I Selected Store Credit When Processing My Return. How Will I Receive It?
When you select store credit when processing your return, you will receive a unique code to your email to use on any future orders. You will receive your store credit code as soon as we process your return!
How Long Does A Refund Take To Get Processed?
We typically can process returns within 24 hours of receiving your order back. Refunds will be sent to your original payment method and can take 3-7 business days for the transaction to post on your statement.
What Is Package Protection
Package protection is our shipping insurance solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. While this service is optional, it is highly recommended. Our package protection can be added during checkout.
How Does Package Protection work?
If your Package Protected order ends up lost, damaged, or stolen, our expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
How Do I File a Claim for my Lost, Damaged, or Stolen Order?
If you insured your order with Package Protection at checkout, please email us at firstname.lastname@example.org
I Didn't Purchase Route Protection But My Order Was Lost- What Can I Do?
While we can't help sending you a replacement order, we highly recommend contacting USPS and filing a lost, stolen, or damage claim so you can get a refund from them.
SALES & DISCOUNT CODES
I Left A Product Review, How Will I Receive My Discount Code?
Your coupon will be sent to your email after you complete your review! In some instances, discount codes may get delayed to your inbox depending on your email server, but we recommend checking your Spam/Junk Folder too. If you haven't received your discount code for leaving a review after 48 hours please email us at Support@RuleOfThreads.com so we can help you out.
How Often Can I Receive A Discount Code For Leaving A Review?
You can receive one discount code for leaving a review every 90 days. Any additional reviews within the 90 day window are greatly appreciated, but you will not receive an additional discount code.
Can Discount Codes Be Stacked/Combined?
Only one discount code can be used at a time during the checkout process.
How Do I Find Product Sizing Information?
On any product page, select the "What size should I buy?" button above the "Add To Cart" button to take your fit quiz, or select the Sizing Chart tab below the "Add To Cart" button to see exact product dimensions.
What's The Best Way To Care For My Apparel?
The best way to care for your shirt is to wash it cold and hang dry in order to minimize any possible shrinkage. Alternatively, you can also tumble dry in the dryer with low or no heat.
Do I Need To Create An Account To Make A Purchase Or Can I Checkout As A Guest?
You can totally checkout as a guest when making a purchase, but we definitely recommend setting up an account (click create account at checkout) to save your shipping information, handle returns easier, view past/recent orders, and make future purchases easier!
MARKETING, PRESS, & INFLUENCERS
I'm From Media/Press. What's The Best Way To Get Into Contact With Someone From The R.O.T Team?
Please shoot us us an email at Support@RuleOfThreads.com with the subject line: Media/Press Inquiry
Do You Have An Influencer/Ambassador Program?
We do! Interested in working with the R.O.T's Team? Dope! Shoot us an email at Support@RuleOfThreads.com with the subject line: Influencer Opportunity
Get in touch
Have questions about your order, or a general enquiry?